Christie and I spent a total of about two hours on the phone with Gateway tech support and customer service today. What we discovered is that once the computer is purchased, you are no longer a customer but rather a prisoner that is to be denied all requests. (Not to mention the fact that they detain you on the phone for obscene periods of time, put you on hold with no music (umm...maybe that's a good thing), and conveniently disconnect you when things are not looking good.)
By the way, Gateway has a policy that says (roughly translated), "If we sell you a lemon computer that fails to work out of the box, we will refuse to replace it and insist on wasting hours of your time in dealing with its issues."
Ugh.
Subscribe to:
Post Comments (Atom)
2 comments:
Ugh. Good luck!
I hate Gateway. I used to think Dell was better...(in alot of ways they have a more durable product) But, honestly since they all outsourced their tech support to other countries, the service has been spotty.
I think they don't have enough techs to support their customers. Sad for the customer. Gabe can take a look at it when you come up.
He used to tech support for Dell years ago, but he's kinda good at finding issues. What's wrong with it?
Post a Comment